Employment History
Virtual Assistant September 2014 – Present
Product Assistant for Antiques Company | Antiques Company (NDA form; cannot disclose name) July 2014 - January 2015
Concierge | Virgin Holidays May 2013 - December 2013
Customer Service Associate | Walgreens Pharmacy & Drugstore July 2010 – October 2012
Concierge | Vegas.com February 2008 – September 2008
Front Desk & Concierge | Desert Rose Resort – Shell Hospitality (Timeshare)
February 2006 – February 2008
Hospitality & Office | College of Southern Nevada 1998 – 2004
Delivering quality service is one of the major challenges the hospitality managers find to innovate and determine new standards. Keenly predict travel and hotel forecasts.
CLIENT REVIEWS
CUSTOMER SERVICE VIRTUAL ASSISTANT SPECIALIZING IN AMAZON.COM
May 2015 – August 2015
Tara is very approachable, with great disposition and personable. She is also very skilled with a superior level of service delivery. I highly recommend Tara Phillips for all Customer Service & Assistant roles. She has been working at our company as the Customer Service Representative for Intellinotion at A2ZServices. Her responsibilities in the position include contacting customers, sales care, monitoring Amazon sales listing and reviews, reporting and organizing pertinent sales & customer information accomplished with excellent communication skills. Truly outstanding to go above and beyond what is expected of her in such a natural way as if she prides herself on helping others; particularly with ideas to further market my business.
WE NEED 2 FREELANCERS TO UPDATE OUR SOCIAL MEDIA ACCOUNTS JULY 2015
Thanks Tara! Although the contract was ended even before it is due, Tara has already helped me in some ways. I can say she has a big potential in whatever career she will take and would surely be successful. I would definitely rehire Tara in the future!
VIRTUAL ASSISTANT NEEDED (LONG-TERM, 4–10 HOURS / WEEK)
MAR 2015 - MAY 2015
Tara was a pleasure to work with and a joy to know. She was very helpful in getting me up and running with a VA and applying a framework.
PRODUCT REVIEWS: I NEED A PERSON WITH AN AMAZON ACCOUNT
February 2015 – June 2015
She's P E R F E C T! as always! Thank you so much Tara!
ASSISTANT WITH AMAZON EXPERIENCE February 2015
Great review and very cooperative. Thank you
AMAZON WORK PLUS A POSITIVE FEEDBACK ON ODESK-UPWORK! January 2015
Excellent, honest and talented freelancer. Best of luck!
BOOK REVIEWS FOR EXPERIENCED WRITERS December 2014
Exceptionally professional and in-depth reports. Best of the best!
Virtual Assistant September 2014 – Present
- Primary functionality of Upwork jobs have been associated with Amazon for Virtual Assistant work and product reviews.
- Customer Relations – Cold calls, email, production tools, engaging through social media, followup on orders, processing orders, managing product reviews.
- Creating sales funnel and establishing goals which translates in to financial revenue.
- Dynamic tasks (e.g. task management, scheduling meetings, booking travel, marketing)
- Optimizing product listings and client's business website through social media, analytics, account management.
- Hiring freelancers to work on specific projects through a dedicated method of screening.
Product Assistant for Antiques Company | Antiques Company (NDA form; cannot disclose name) July 2014 - January 2015
- Delivering results in web research regarding auction websites, open houses, and estate sales for buying or selling merchandise. Developed a digital systematic way of recording information.
- Documenting the each process from value of item to the final sale. Efficient communication and consultancy skills. Ability to work in a team and as an individual.
- Remarkable Negotiation skills with Clients and Customers. Communicating with potential customers and potential resellers via live video chat.
- Take the lead in many projects with communication and consultancy skills.
- Coordinate appointments and organization for products being sold at auctions or through
direct sales.
Concierge | Virgin Holidays May 2013 - December 2013
- Consulted on initiatives including local Las Vegas promotions, travel itineraries, restaurant bookings, and special event consultation. Innovative ways to engage travelers in coordinating their plans to the United States and proactively following up. Ongoing Customer Service through email, phone, and person to person.
- Took initiative in morning greeting meetings and presented the brand; Virgin Holidays in a face to face visual presentation about excursions and other products sold. Existing Virgin Holidays UK clientele visiting Las Vegas, interested in itinerary planning from experienced Customer Care Agents in Las Vegas. Selling Virgin Holidays custom packages including flight upgrades, shows, tours, attractions, and dining and service with a smile.
- Person-to-person interactions encouraged a calming feeling and an added sense of trust. Allocation of reservations, funds, and related paperwork to give to the headquarters in Florida.
Customer Service Associate | Walgreens Pharmacy & Drugstore July 2010 – October 2012
- Optimize drugstore business merchandising, production, inventory, restocking, and price monitoring. Consistently and proactively helping team members with individual work plans, goals, and problem-solving.
- Customer care and emphasis on member programs, enrollment, and return service with a smile.
- Offering assistance, personal introductions, advising customers on product selections, encourage store brands versus national brand.
Concierge | Vegas.com February 2008 – September 2008
- Expanded and direct approach to selling with the capacity to memorize an abundance of details about trips, shows, and restaurants to relay information to customer with an upbeat attitude.
- Recognized for positive influence and production of duties in an impressive and speedily manner.
Front Desk & Concierge | Desert Rose Resort – Shell Hospitality (Timeshare)
February 2006 – February 2008
- Individual growth worked in each Front Office position extending interest to move forward in the company. Welcome and register guests and offer them services and room rates.
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner Issue room key and forward instructions to Bell Person Make changes and confirm reservations by means of the Lodging Management Systems.
- Keep records of room availability and guests’ accounts Post charges of food, room, liquor and telephone to system and manual ledger.
Hospitality & Office | College of Southern Nevada 1998 – 2004
Delivering quality service is one of the major challenges the hospitality managers find to innovate and determine new standards. Keenly predict travel and hotel forecasts.
CLIENT REVIEWS
CUSTOMER SERVICE VIRTUAL ASSISTANT SPECIALIZING IN AMAZON.COM
May 2015 – August 2015
Tara is very approachable, with great disposition and personable. She is also very skilled with a superior level of service delivery. I highly recommend Tara Phillips for all Customer Service & Assistant roles. She has been working at our company as the Customer Service Representative for Intellinotion at A2ZServices. Her responsibilities in the position include contacting customers, sales care, monitoring Amazon sales listing and reviews, reporting and organizing pertinent sales & customer information accomplished with excellent communication skills. Truly outstanding to go above and beyond what is expected of her in such a natural way as if she prides herself on helping others; particularly with ideas to further market my business.
WE NEED 2 FREELANCERS TO UPDATE OUR SOCIAL MEDIA ACCOUNTS JULY 2015
Thanks Tara! Although the contract was ended even before it is due, Tara has already helped me in some ways. I can say she has a big potential in whatever career she will take and would surely be successful. I would definitely rehire Tara in the future!
VIRTUAL ASSISTANT NEEDED (LONG-TERM, 4–10 HOURS / WEEK)
MAR 2015 - MAY 2015
Tara was a pleasure to work with and a joy to know. She was very helpful in getting me up and running with a VA and applying a framework.
PRODUCT REVIEWS: I NEED A PERSON WITH AN AMAZON ACCOUNT
February 2015 – June 2015
She's P E R F E C T! as always! Thank you so much Tara!
ASSISTANT WITH AMAZON EXPERIENCE February 2015
Great review and very cooperative. Thank you
AMAZON WORK PLUS A POSITIVE FEEDBACK ON ODESK-UPWORK! January 2015
Excellent, honest and talented freelancer. Best of luck!
BOOK REVIEWS FOR EXPERIENCED WRITERS December 2014
Exceptionally professional and in-depth reports. Best of the best!